📦 Refund & Return Policy — Booniyal
We want you to love what you receive from Booniyal. If something isn’t right, we’re here to help — with a few important guidelines to ensure smooth processing.
🔍 What is Booniyal’s return policy?
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Returns are accepted within 7 days of delivery.
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Items must be unused, unwashed, and in their original packaging with tags intact.
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A mandatory unboxing video must be submitted to initiate any return, refund, or exchange.
🎥 Why is an unboxing video required?
To maintain transparency and protect both our customers and our brand, we require a clear unboxing video showing:
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The outer packaging with shipping label visible
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The entire unsealing process
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The product condition upon opening
This video helps us verify any damage, defects, or discrepancies. Please send it within 48 hours of delivery to support@booniyal.com or via our WhatsApp helpline.
🚫 What items are non-returnable?
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Premium Exclusive Collection: These items are completely handmade and crafted with care. Due to their artisanal nature, we do not accept returns or exchanges on this collection.
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Customized or personalized products
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Items marked “Final Sale”
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Gift cards or promotional vouchers
💸 How do refunds work?
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Once your return is received and inspected, we’ll notify you via email.
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If approved, your refund will be processed within 5–7 business days to your original payment method.
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Shipping charges are non-refundable unless the item was defective or incorrect.
🔁 Can I exchange an item?
Yes! We offer exchanges for size or color variations, subject to availability. If the desired item is unavailable, we’ll issue a refund or store credit.
📦 Who pays for return shipping?
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Customers are responsible for return shipping costs unless the item was defective or incorrect.
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We recommend using a trackable shipping service to ensure safe delivery.